Contact Recapo.ai for AI video editor support.
Reach the Recapo.ai team about product support, creator tools partnership ideas, account questions, billing feedback, or video workflow suggestions.
Email the team at [email protected], or pick the fastest route below for your request.
Choose the fastest route for your request.
Each request type has a recommended path so the team can respond faster.
- Product support: get help with uploads, captions, voiceovers, exports, login issues, and workflow questions via the support page.
- Creator tools partnership: share integration, affiliate, creator resource, content, or distribution partnership ideas at [email protected] (subject: Partnership with Recapo.ai).
- Pricing and plan questions: review current pricing direction and send questions about teams, billing, upgrades, or refunds.
- Creator community: join the Discord community channel (https://discord.gg/S9vdjpxEax) for creator workflows, content ideas, feedback, and early product notes.
What to include so we can respond faster.
Before you write, prepare the details that match your request type.
- For support: tell us the tool you used, the source format, browser, error message, and what you expected to happen.
- For partnerships: share your company or channel, audience fit, proposed collaboration, and any live reference links.
- For product feedback: describe the video editing workflow, the repetitive step, and where Recapo could save time.
Contact questions.
Where can I contact Recapo.ai support? Email [email protected] or start from the support page for upload, caption, export, and account questions.
Can I contact Recapo.ai about partnerships? Yes. Send creator tools partnership ideas to [email protected] with your audience, website, channel, and proposed collaboration.
Can I report a bug or product issue? Yes. Include the page URL, file type, browser, screenshots if available, and the exact step where the issue happened.
Where are privacy, refund, and user agreement details? Read the Privacy Policy, Refund Policy, and User Agreement before sharing sensitive files or billing questions.
Community and social channels.
Follow Recapo.ai or join the community on these channels.
- Discord: https://discord.gg/S9vdjpxEax
- Reddit: https://www.reddit.com/user/Recapoai/
- X: https://x.com/Recapo_ai
- LinkedIn: https://www.linkedin.com/showcase/recapo/
- Instagram: https://www.instagram.com/recapo_ai/
- TikTok: https://www.tiktok.com/@recapoai