Privacy Policy

We may collect the following types of information:

A. Information you give us directly

We collect information that you provide us, including but not limited to:

• Registration Information: When you register for an account, we may collect details such as your username, password, date of birth (where applicable), email address, and/or telephone number.
• Information Included in User Inputs: When you use our services, including by entering prompts, instructions, or other inputs, such inputs may contain personal information about you or other individuals. To the extent that you choose to include such information, we may collect and process it as part of providing, operating, and improving the services, and in accordance with this Privacy Policy. You are responsible for ensuring that you have the necessary rights and legal basis to provide any personal information included in your inputs. We encourage you not to include sensitive personal information unless necessary.
• User Content: We collect the content you create, upload, generate, or otherwise make available through the services. This may include profile information (such as nickname and avatar), user-generated content, images, videos, audio, voice content, prompts, files, generated outputs, and any other material you create, upload, generate, and/or share using the services.
• Voice and Audio Information: If you use features that allow you to upload, record, generate, edit, clone, dub, or otherwise process voice or audio, we may collect and process audio files, voice recordings, speech samples, voice prompts, voice characteristics, transcripts, generated audio, dubbing outputs, related metadata, and other information included in or derived from such audio or voice content. Depending on the content and applicable law, voice or audio information may constitute personal information, sensitive personal information, biometric information, or information relating to a person’s voice, likeness, identity, or personality rights. You are responsible for ensuring that you have all necessary rights, consents, permissions, and lawful bases to provide any voice or audio content to us, including where the voice or audio content relates to another person. We encourage you not to upload sensitive voice or audio content unless necessary for your use of the relevant feature.
• Payment Information: When you purchase Paid Services (as defined in our Terms of Service), we use third-party payment processors to handle your payment transactions. These providers may collect your credit card details or other financial information. We do not store your full payment card details, but we may retain transaction confirmation or records required for compliance and accounting purposes.
• Correspondence Information: When you contact us for support, feedback, or inquiries—whether by email, chat, or other communication channels—we collect the information you choose to provide, including the content of your messages and any associated details.
• Surveys and Promotions: With your consent, we may collect information when you participate in surveys, research studies, promotions, marketing campaigns, or events that we organize or sponsor.

B. Information We Receive Automatically from Your Use of Our Website

We may collect other information automatically when you use our Website, such as:

• IP address;
• Device information, including your device name, operating system, browser type and configuration; and
• Log and usage Data, including the date, time, approximate location of your access and request of our website, referring and exit pages, and other details about your interactions with our website.

We may additionally collect and store information locally on your device through technologies such as cookies and browser web storage (including HTML5).

We use your information to:

A. Communicate with Users

• Respond to inquiries, comments, and support requests;
• Request feedback and communicate about your use of our services;
• Send technical notices, security alerts, and administrative messages;
• Inform you about products, services, events, and updates that may be of interest.

B. Ensure Legal and Operational Security

• Detect, investigate, and prevent security incidents, fraud, and unlawful activities;
• Protect the rights, safety, and property of Lumexis and others;
• Comply with applicable legal, regulatory, and financial obligations.

C. Operate and Improve website

• Operate, maintain, and enhance our website;
• Process transactions and support sales, promotions, purchases, subscriptions, refunds, and related user support functions;
• Personalize and improve your user experience;
• Identify and resolve technical issues and bugs;
• Monitor, undertake research and analysis, understand trends, usage patterns, and website performance.

D. Provide AI, Voice, Audio, and Content Generation Features

We may use your information, including User Content, Input, Output, voice and audio information, and related metadata, to:

• Provide, operate, maintain, support, and improve AI-powered features, including video generation, image generation, editing, voice upload, voice generation, dubbing, audio processing, and related services;
• Process your prompts, instructions, images, videos, audio files, voice recordings, speech samples, and other inputs to generate, edit, transform, dub, synthesize, display, transmit, store, or otherwise make available the outputs or results you request;
• Create transcripts, embeddings, labels, classifications, moderation signals, safety signals, technical logs, and other derived information necessary or useful for providing, securing, debugging, evaluating, or improving the services;
• Train, develop, enhance, test, evaluate, evolve, and improve our and our affiliates’ artificial intelligence models, algorithms, datasets, moderation systems, safety systems, classification systems, labeling systems, related technologies, products, and services, where permitted by applicable law and subject to any applicable account settings or product features we make available to you;
• Detect, prevent, investigate, and address fraud, abuse, impersonation, unauthorized voice use, intellectual property infringement, privacy violations, security incidents, and other unlawful or harmful activity;
• Display, publish, promote, recommend, or otherwise make available Content, including Output, in community, gallery, showcase, discovery, feed, promotional, social media, advertising, or other content platform areas, subject to any applicable account settings or product features that expressly limit automatic public sharing or display of such Content; and
• Comply with applicable laws, legal obligations, law enforcement requests, platform rules, and our Terms of Use.

E. Fulfill Other Purposes

• Fulfill any other purpose disclosed at the time of collection or permitted by law.

F. Lawful Basis

Where the GDPR or other data protection laws apply, we must identify a lawful basis before processing your personal information. Depending on the context, we process personal information under one or more of the bases below.

• Perform of a Contract. We process personal information as needed to enter into, perform, and administer our Terms of Service with you—this includes creating and managing your account, providing core services and features, processing payments or subscriptions, delivering content you request, and responding to service-related inquiries.
• Consent. We rely on your consent where required by law or where we offer optional features. Examples include: subscribing to marketing emails; participating in surveys or beta programs; allowing us to access certain device data; or, where required by applicable law, processing voice, audio, biometric, sensitive, or similar information. You may withdraw your consent at any time using available settings or by contacting us (see Contact Us). Withdrawal will not affect processing that occurred before withdrawal.
• Legal Obligations. We process personal information to comply with laws and regulatory requirements—for example, tax and accounting rules, responding to lawful requests from public authorities, verifying identity where required (e.g., fraud, sanctions, or anti-money-laundering checks if applicable), or honoring data subject rights under privacy laws.
• Legitimate Interests. We process personal information where necessary to pursue our (or a third party’s) legitimate interests, provided those interests are not overridden by your rights and freedoms. These interests include: securing and protecting the Platform; preventing fraud, abuse, or misuse; improving and developing the services (including through aggregated or de-identified data); measuring engagement; personalizing non-intrusive product experiences; and supporting internal analytics and research. Where required, we apply appropriate safeguards or obtain consent.
• Protection of Vital Interests (Infrequent). In rare cases, we may process personal information to protect the vital interests of an individual—for example, responding to an urgent safety issue that involves risk of serious harm.
• Establishment, Exercise, or Defense of Legal Claims. We may process relevant personal information as needed to assert or defend legal claims, manage disputes, or protect our rights, users, affiliates, or the public.
• Other Permissible Grounds. If applicable local law provides additional lawful bases for processing, we will rely on those where appropriate and will identify them at the point of collection. We may aggregate or de-identify personal information so that it can no longer reasonably identify you. We use such information for purposes described in this Policy, including analyzing usage trends, improving or adding features, and conducting research.

We do not sell/share your personal data to third parties as defined under the California Consumer Privacy Act (CCPA/CPRA). We may disclose your personal information in following circumstances without further notice to you, unless required by law:

A. Affiliates and Subsidiaries

We may share your information with our affiliates (entities under common ownership or control) and subsidiaries, for purposes such as customer support, internal operations, service improvement, and data analytics. We may transfer your personal information to countries outside your jurisdiction. Where required by applicable law, we implement appropriate safeguards, such as standard contractual clauses or other lawful transfer mechanisms. While your information is stored or processed in countries that may have different data protection standards, we take reasonable steps to ensure that your personal information remains protected in accordance with our privacy commitments.

B. Service Providers

We may share your information with third-party vendors and service providers who support our business operations, such as providers of cloud hosting, infrastructure, storage, analytics, payment processing, customer support, security, content moderation, artificial intelligence, machine learning, speech-to-text, text-to-speech, voice generation, voice dubbing, audio processing, and related services.

These service providers may process your information, including User Content, Input, Output, voice and audio information, and related metadata, for the purpose of providing, supporting, securing, debugging, maintaining, and improving the requested services and related service functionality.

Where our services rely on third-party artificial intelligence models, APIs, voice models, audio models, infrastructure, or related technologies, your information may be transmitted to and processed by such third-party providers in accordance with their applicable terms, privacy policies, data processing terms, technical documentation, and service settings. These providers may process such information for purposes such as providing the relevant model or API service, maintaining service security and reliability, preventing abuse or misuse, debugging, quality assurance, legal compliance, and, where permitted under their applicable terms or your settings, improving their services, systems, or models.

We take commercially reasonable steps to select reputable third-party providers and to use available contractual, technical, and organizational measures designed to protect your information. However, we do not fully control the processing practices, systems, infrastructure, or models of third-party providers. To the extent a third-party provider processes your information as an independent controller or for purposes determined by that provider, such processing will be governed by that provider’s own terms and privacy policy, in addition to this Privacy Policy where applicable.

You should not upload, record, submit, or otherwise provide any voice, audio, biometric, sensitive, confidential, or third-party personal information unless you have all necessary rights, consents, permissions, and lawful bases to do so.

C. Public or Community Sharing

Certain features of the services may automatically make Content, including Output, available on public, community, gallery, showcase, discovery, feed, content platform, promotional, or other non-private areas of the services or related channels. If you use such features, your Content, username, profile name, account identifier, display name, or other identifier may be visible to other users or the public.

Where we provide account settings or product features that allow you to limit automatic public sharing or display of certain Content, we will use commercially reasonable efforts to apply those settings after they become effective. Such settings may not affect Content that was publicly shared, cached, indexed, copied, downloaded, or otherwise made available before the setting became effective, except where required by applicable law or expressly supported by the applicable product feature.

D. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or similar transaction involving us, your personal information may be disclosed to relevant parties during due diligence and transferred as part of the transaction.

E. Legal Obligations and Safety

We may disclose your personal information to comply with legal obligations or lawful requests (including national security or law enforcement), to protect our or others’ rights, property or safety.

Cookies are small text files stored on your Internet browser. We use cookies and similar tracking technologies to collect usage data and improve user experience. You can manage your cookie preferences through cookie settings . Cookies may, in some cases, impact the display, functionality, or availability of certain areas or features of a website.

We implement commercially reasonable technical and organizational safeguards to protect personal information. However, no internet or email transmission is completely secure. We recommend caution when sending sensitive information via our website or email.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Voice and audio information may be retained for as long as necessary to provide the relevant voice, dubbing, generation, moderation, safety, debugging, legal compliance, or service improvement functions, unless a longer retention period is required or permitted by law. Where available, you may delete or manage certain uploaded or generated content through your account settings or by contacting us.

Depending on your location, you may have the right to:

• Access, update, or delete your personal data;
• Object to or restrict processing;
• Withdraw consent at any time;
• File a complaint with a data protection authority.

To exercise your rights, please contact us at [email protected] .

Our website is not directed to or intended for use by children under the age of 13 (or under the age of digital consent in your country of residence). We do not knowingly collect personal information from children below this age threshold without verifiable parental consent, as required by applicable data protection laws.

If you believe that a child has provided us with personal information in violation of this policy, please contact us at [email protected] We will take appropriate steps to investigate the report and, where necessary, delete the information from our systems.

Your information may be transferred to and processed in countries outside of your jurisdiction, where data protection laws may differ. We take steps to ensure appropriate safeguards are in place.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, unless a different form of notice is required by applicable law. Your continued use of our website or provision of personal information after the updated Privacy Policy is posted - or after you have been otherwise notified - will constitute your acknowledgment and acceptance of the revised terms.

This Privacy Policy is incorporated into and forms part of the Terms of Use of our website. By accessing or using our website, products, or services, you also agree to be bound by the Terms of Use. In the event of any conflict between this Privacy Policy and the Terms of Use with respect to the processing of personal information, this Privacy Policy shall prevail to the extent required by applicable law.

This Privacy Policy may be translated into languages other than English for reference purposes only. In the event of any inconsistency, ambiguity, or conflict between the English version and any translated version, the English version shall prevail to the fullest extent permitted by applicable law.

If you have any questions about this Privacy Policy, you can contact us at:

Email: [email protected]

Mailing Address: Room 802, 1 Sheung Hei St, San Po Kong, Hong Kong